Standard Delivery Charges​

• You can calculate the delivery cost of your order by adding required items to your cart and proceeding to the checkout. Enter required details including your shipping address and freight costs will be added to your total order.

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Delivery Times

• Items are currently dispatched each Friday.

• Most standard delivery customers will receive their order within 1-3 business days for delivery to metro locations.

• Allow 5–14 business days for standard delivery to regional locations.

• If you cannot find a parcel delivered by Australia Post, you can call them for further information on 13 11 18 using your connote number as a reference. Unfortunately, Wild Freedom Australia does not have authority to request this information on your behalf.

 

Guidelines for Return

Here at Wild Freedom Australia, we strive to make your shopping experience enjoyable and as simple as possible. Our garments are of the highest quality however we accept that there may be situations requiring return. You may return items for refund if they meet the below criteria.

• All return items must be authorised by our customer service team prior to sending back to us. Please email us a wildfreedom@outlook.com.au for review, approval and return address.

• The Item/s must be unworn and undamaged and returned in a saleable condition with all tags attached. 

• Return requests must include your order number, copy of tax receipt and your reason for return.

• Return requests must be lodged within 7 days of order receipt.

• Return items must be returned within 14 days of return authorisation.

 

Faulty Items/Missing Items

• Wild Freedom Australia must be made aware of faulty or missing items within 5 days of POD, so please make sure to inspect your goods as they arrive.

• Please email a photo of the items clearly showing faults or details of short shipment to wildfreedom@outlok.com.au and await instructions from our team.

Note: Return items will be at the discretion of Wild Freedom Australia and failure to meet the guidelines may result in your ineligible return items being sent back to you, and freight charged to you.